I don't know when the shift of "me pay you money, you do me service" happened, but I'm starting to feel like I'm babysitting some of these companies. No not the one dollar suckie suckie services. The actual services that every man, woman, and man on this rock. If I give money to the post office for stamps, and I adhere said stamp to an envelope, place said envelope into an official United States Postal Service container, I can only assume that my part of the transaction is complete. A very generous postal employee is suppose to take my mail and deliver it to the address that I have specified on the envelope. If I'm wrong, I'll shut the hell up right now. Now mail within this country is delivered in what, three, four days at the most. I could understand it taken a bit longer if I were to mail something across the country, but I'm pretty sure the USPS has since dumped their pony express and started using airplanes. So one could only assume that mailing something to a location ten miles away would fall within the three to four day delivery period. It seems that this task is now taking a week or more to be completed.
Now the USPS is only one name on my long list of incompetence. The next is simply one letter off. The United Parcels Service are certainly wearing the correct color to match their impeccable service. I cannot understand paying six to ten dollars to have something delivered in a week, IF you are lucky. That can be understandable, but only if that completes your transaction. But when the company makes a mistake, or a fault is on their end, shouldn't it be their responsibility to right the wrong as soon as possible? I recieved a photo strobe in the mail today. I have been waiting for it for a week, carefully planning shoots upon its arrival. When it shows up, it doesn't work. They have to send me another one, which will take another week. Now I have my thumb up my ass with a non working light in my sight. They have faster methods than the week long ground transporatation. THEIR light doesn't work. I should have a light sooner than later being it their product that though delivered does not deliver.
It's almost the same with a certain pair of shoes I ordered. I love the company so they will remain nameless, but back in early June I ordered a pair of shoes and some sunglasses. Well the shoes showed up, in the wrong size, and the sunglasses were not included. So i called it in right away and sent the shoes back in exchange for the correct size. The sunglasses later came in the mail. The shoes...still not here. I've called twice now and they don't know why they haven't sent them, but do have the record of them suppose to send them. Now instead of shoes (which they have 72 pairs of my size in stock) I am awaiting a gift card (which is what I orginaly paid for with).
Earlier this month I had the pleasure to deal with my car insurance in a similar "watchdog" way. They kept sending me notices that they were going to cancel my policy. I kept calling them to figure out why. Each time I called, they informed me that they didn't know why I was recieving the notices, because everything on my account was ok. Eventually I recieved a letter saying that they had indeed cancelled me. I called and asked to speak directly to the manager. Due to some computer error and after pulling a recorded conversation from me and an agent earlier that month, it went from my policy being cancelled to it being reinstated with no cacellation fee (how dare they even consider charging me for nothing) and a twenty dollar check because I had actually overpaid.
Bottom line: Why are we paying these companies all these dollars to screw us when we don't look? You can't even just watch your back anymore because they will attack you from all damn sides.
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